Refund Policy – Garminy

At Garminy, we want to ensure your complete satisfaction with every purchase of our GPS-enabled technology. This Refund Policy outlines the terms and procedures for requesting a refund, so you can shop with confidence.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The product is returned within 60 days from the date of delivery. This timeline is strictly enforced to ensure we can process returns efficiently and maintain product quality for future customers.
  • The product is in its original, unused condition, with all original packaging, tags, manuals, and accessories intact. Products that show signs of wear, damage, or alteration (including removal of serial numbers or labels) will not be eligible for a refund.
  • The return is accompanied by a valid proof of purchase, such as an order confirmation email or receipt. This helps us verify the purchase details and process your refund quickly.

Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Customized or personalized products, as they are made to your specific requirements and cannot be resold.
  • Products that have been damaged due to misuse, accidents, or improper handling by the customer.

Refund Process

  1. Initiate the Return Request: To start the refund process, contact our customer service team at [email protected] with your order number, the reason for the return, and photos of the product (if applicable). Our team will review your request and provide a return authorization number (RAN) within 24-48 business hours, along with instructions for shipping the product back to us.
  2. Return the Product: Package the product securely, including all original items, and clearly mark the RAN on the outside of the package. You are responsible for covering the return shipping costs, unless the return is due to a defect in the product or an error on our part (e.g., shipping the wrong item). We recommend using a trackable shipping method to ensure the product reaches us safely.
  3. Inspection of Returned Items: Once we receive your returned product (typically within 3-5 business days of shipment), our team will inspect it to verify it meets the eligibility criteria. If the product is approved for a refund, we will proceed with processing your refund. If not, we will contact you to explain why the refund was denied and offer options for returning the product to you (at your cost).

Refund Timeline and Method

  • Processing Time: Approved refunds will be processed within 5-10 business days from the date of inspection. This timeline allows for verification of the return and coordination with our payment processors.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will be credited back to that card. If you used a debit card or other payment service, the refund will follow the same path.
  • Currency: All refunds are processed in United States Dollars (USD), consistent with our payment policies. Your bank or payment provider may convert the refund to your local currency, and exchange rates or fees may apply (these are beyond our control).

Exceptions and Special Cases

  • Defective Products: If you receive a defective product, please contact us immediately. We will arrange for a replacement or a full refund, including covering return shipping costs. In such cases, we may request photos or additional information to assess the defect.
  • Order Cancellations: If you cancel an order before it has been shipped, we will process a full refund within 5-10 business days of the cancellation request. If the order has already been shipped, you will need to follow the standard return process outlined above.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact our customer service team at [email protected]. We’re here to help ensure a smooth and hassle-free experience.

Thank you for choosing Garminy. Your satisfaction is our priority.